OmniDesk
100% free — no credit card

Customer support your whole team can share

OmniDesk turns your support email into a modern help desk. Connect inboxes, assign tickets, reply in real time — built for growing teams who want Help Scout quality without the price tag.

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  • Email verification on signup
  • Unlimited teammates
  • IMAP + SMTP
  • Reply templates
Search tickets, customers…
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SA
Sarah Admin

Dashboard

Here's what needs your attention.

Urgent

3

Unassigned

8

Assigned to me

12

Open

24

Tickets today

18

Messages today

47

Pending

8

Resolved

142

Recent tickets

View all

Payment not going through

#10042 · Jane Doe

HighOpen

Need invoice copy for accounting

#10041 · Mike Chen

NormalPending

Login issue on mobile app

#10040 · Alex Rivera

UrgentUrgent

How do I add team members?

#10039 · Sam Wilson

LowOpen

Refund request for order #8821

#10038 · Pat Lee

NormalOpen

Connected inboxes

Support

support@acme.com

24 open tickets

Sales

sales@acme.com

8 open tickets

Billing

billing@acme.com

5 open tickets

Features

Everything you need to run support

From first email to resolved ticket — one workspace for your entire support operation.

Shared email inboxes

Connect Gmail, Outlook, or any IMAP inbox. Every message becomes a ticket your whole team can see.

Ticket workspace

Status, priority, assignees, internal notes, and rich replies — everything in one conversation view.

Real-time updates

New mail and replies appear instantly. No refresh spam — your team stays in sync.

Team & roles

Invite admins, agents, and viewers. Control who manages settings and who replies to customers.

Smart notifications

In-app bell, desktop popups, sounds, and optional email digests so nothing slips through.

Secure by design

Encrypted credentials, verified signups, audit logs, and organization-scoped data isolation.

Ticket view

Conversations that feel professional

See the full thread, customer context, and inbox details side by side. Reply with rich text, insert templates, or add internal notes your customers never see.

Search tickets, customers…
Live
SA
Sarah Admin

Ticket #10042

Payment not going through

OpenHighAssigned to Sarah
JD

Jane Doe

jane@acme.com · 2 hours ago

Hi, I tried paying twice but keep getting an error at checkout. Can you help me complete my order?

SA

Sarah Admin

Just now

Thanks for reaching out — we're looking into this now and will update you shortly.

Public replyInternal note

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Search tickets, customers…
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Sarah Admin

Inboxes

Connect shared email accounts for your team

+ Connect inbox

Support

support@acme.com

IMAP connectedSMTP connected

128

Total tickets

24

Open

ConnectedManage

Sales

sales@acme.com

IMAP connectedSMTP connected

54

Total tickets

8

Open

ConnectedManage

Billing

billing@acme.com

IMAP syncingSMTP connected

31

Total tickets

5

Open

SyncingManage

Quick setup guide

1

Add IMAP settings

Incoming mail server & credentials

2

Add SMTP settings

Outgoing mail for replies

3

Test & sync

Verify connection and start syncing

Shared inboxes

Connect email in minutes

Plug in IMAP and SMTP for Gmail, Microsoft 365, or your own mail server. OmniDesk syncs new mail in real time and queues outgoing replies reliably.

Read the email setup guide

Get started

Up and running in three steps

01

Create your free workspace

Sign up with your work email. We'll send a verification link to confirm your account.

02

Connect your support inbox

Add IMAP and SMTP settings in minutes. OmniDesk syncs mail and turns it into tickets.

03

Reply faster together

Assign, collaborate, use reply templates, and resolve tickets — all from one dashboard.

Email verification included. When you register, we send a secure link to confirm your address before you access your workspace.

Pricing

Free for every team

No trials. No per-seat pricing. No credit card. We're free while we grow — you get the full product today.

Free

Current plan

$0 / forever

  • Unlimited team members
  • Multiple shared inboxes
  • Ticket management & assignments
  • Reply templates & auto-replies
  • Real-time notifications
  • Reports & audit logs
Create free workspace

Ready to upgrade your support inbox?

Join teams using OmniDesk to deliver faster, more organized customer support — completely free.

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Questions? We're here to help.

Whether you're evaluating OmniDesk or need help with your workspace, reach out and our team will respond within one business day.

  • Support

    Free for all teams — no sales calls required

  • Built for remote teams

    Cloud-hosted · Works anywhere